Rude Rental Agent

I have dealt with a number of property management companies and I also previously chaired a body corporate in my previous job as one of my duties, not to say I am a property expert however I think I have a leg to stand on when to it comes to some knowledge on property management as far as property agents are concerned. Without much engagement with Reef lords, I must say I am disappointed in the company based on the first telephonic engagement with one of the rental agents . I called a rental agent to arrange a viewing and the agent just simply refused, I'm assuming her refusal was because I am looking to buy a unit at the same development only later in the year and had asked her to inform me on the terms of cancellation should the event arise prior to the end of the 12 months. Her refusal for me to view the unit unreasonable as it is not her call to make.