bad service

We order a pump, and it took a week after payment to be released.<br> They brag that they do next day delivery.<br> After try to speak to a lady to found out where the pump was she began to back chat my wife, when I emailed she tried the same.<br> <br> So service might be good but the owner that talk to you ugly and arrogant is not in my book.<br> I'm also an head of a company and don't do that to any of my clients.