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sdvdm S

1 reviews | Active since Dec 2016

05 Nov 2025, 08:30

TERRIBLE CUSTOMER SERVICE REEDS N1 CITY

#Reeds N1 City. Your customer service stinks .Booked my Isuzu in for a service, was in by 08h30. Said I will be at N1 mall, went for brekkie, ask please call me when vehicle is ready. No correspondence, I left 2 calls to get update, nothing. Walked back by 14h30, that is 6 hrs later, my vehicle still not serviced and no urgency shown nor customer care. I'm 66 and suffer with a sore back, no shuttle service, so I had to wait. Well I don't need you, this is not for free, you charge thousands for this service but think nothing of the customer, You think we a captured income, Sorry, cancel, give my vehicle back, Now. I' ve booked my vehicle into Isuzu Cape Gate for Thursday. Won't use Reeds N1 again. CAA505251

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sdvdm S's update07 Nov 2025, 08:27
Reviewer Update
What a difference - changed my service to Isuzu Cape Gate. Martin the service guy was exceptional. My isuzu was booked in at 08h30 - He arranged to drop me off at the Cape Gate Mall, He kept in contact, told me when my Isuzu was being worked on. Phoned me again before 11am to tell me the vehicle was finished and on the washbay can he send someone to collect me. When I arrived everyting was a pleasureable experience, great customer service and I will drive another 30km toi this dealership for the customer service received as opposed to 5km to N1 dealership where customers are not valued.