AWESOME SERVICE FROM PHILLIPA MITCHELL

After I had purchased a book for my daughters university studies in April, I was assisted by a consultant, Edith. I sent her regular queries regarding delivery and she was not doing anything to assist. I complained to the company on Friday late afternoon. First thing on Saturday morning I was contacted by Phillipa Mitchell. This lady was just amazing, she explained the problem they had with shipping but also understood the urgency of the textbook. She sourced a book from another store and had it delivered to me by this Tuesday. She kept me up to date with everything, honestly, I have never ever experienced such wonderful service ever, especially since she holds a senior position there. You have displayed a very high regard for customer satisfaction Phillipa, I felt you ought to be commended for that exceptional level of service delivery. Thank you soooooo much. I will DEFNINITELY do business with your company again.