Bad customer service and untruthful response to review

I wrote this review on their website and the owner responded with the biggest untruth. This is however not the owners fold. It is the managers fault as she clearly **** to the owner to make us look bad and made it look like we misunderstood them.

My review was as follows: Worst customer service ever. Employee helping you with shoes that is coming from the special box and then the owner insist you pay full price. Employee told owner that is from the special and owner refuse to give it at special price. Treating you as if you are a ****. Will not support this place ever.

The owner responded the following on my review: I am extremeley sorry to hear this. After this family left our shop, I called a quick meeting to hear what happened. We currently have specials running. Each saleslady explains it to the customer to prevent any confusion. This family was told that there is a difference in the price of the shoes they requested. One pair was on special, the other not. As they came to the paypoint, the manager was the last person to speak to them and explain it to them. Not the owner! They decided not to buy the shoes and left. All our staff has been working with us for more than 15 years and will not give the wrong information to any customer. We are sorry for any inconvenience caused.

After reading the response I was so shocked to hear how the manager gave the owner the complete wrong information about what happened. Completely untrue. Seeing that I could not respond on the response I added the truth to my review which is as follow: After reading the owners response I have decided to reply here under as I can not respond to the response received.

I will phone the owner tomorrow to explain what really happend. The staff was helpful and did explain it to us. The manager never said one pair is on special and one pair not. The lady assisting us told us that and the manager insisted we pay full price for both pairs. Which we would not have mind if she handled the situation better. But instead she took the employee on in front of all the customers telling her she made a mistake. And we knew she did not because the shoes did come from the special box. The one pair. The manager insisted on paying full price on both pairs. Now they say she explained one is on special and one not. Sorry to say but the manager is not an honest person. Giving the owner the wrong information and the response resulting in my review being untrue. This is really bad.