Widow unassisted with her funeral claim at Edcon's Jet Store Secunda Mall

I am appalled at the ill treatment my berieved mother received from a cashier named Mpumi who works at Edcon's Jet Stores in Secunda Mall this afternoon. My mom went I to claim her funeral benefit. So she can prepare for our father Dr MS Mabinza's burial this Sunday. She had all the relevant documents. And Mpumi said she needs to go get an affidavit for her already certified copy of her marriage certificate from Secunda police station.

Mpumi thought she could ill-treat my mother a 60year old widow ando get away with it. It is terribly disappointing that she had no sympathy for her. After my mother returned with the affidavit Mpumi refused to assist her with her funeral claim. Mpumi proceeded to hide in the Jet Store's storeroom until my mom left the shop terribly frustrated.

I previously worked for Secunda Centre Management. And feel Broll retail centres or Edcon stores should not have such *********** staff working on the floor. Especially, if they lack empathy or customer service s****s. I work for Broll Properties Head Office in Sandton and I am going to report this matter, further. Mpumi deliberately delayed my mom's funeral policy. She also showed no empathy for a widow preparing for her husband's funeral the coming Sunday. When you sign up for a funeral policy and faithfully pay your installmentsearch every month you do not expect receiving additional pain from young *********** cashiers who fail dismally at the very job they signed up for.

I want a way forward from Jet Store's Customer Service/ Edcon Management before I take mom's case to social media and press. Mpumi's behaviour should not be allowed. She is not fit to be a cashier or dealing with clients.