Poor Client Service

I had completed a Digital Marketing course through this institution and it was great however with regards to obtaining the certificate seems to be an issue. We were informed that it may take up to 4 months to have the certificates issued and when the four months had passed there was no communication - I then contacted them and they had said that they is a delay with the certificates and they apologise but what angers me is that I had to ask about the certificates instead of them being proactive and informing students that there is a delay, I would have been happy with that.

7 days ago I got an email stating that the certificates have arrived but I then received another email stating that there is another delay but that they are offering a 20% off on a particular course they are offering us. I am not interested in the 20% offer as I have already completed my social media marketing diploma.

In essence I am a frustrated consumer who keeps getting told that there has been a delay and they apologise - apologies mean nothing! My chances of referring this academy to anyone are slim because of this. Communication with clients is key no matter small the issue is.