Unsatisfied with customer service

I requested for 2 quotes to two different places as my moving destination was not yet confirmed (quote 1 and quote 2). I paid for quote 2 which was the furthest destination and more quote 1. When the truck arrived I explained we wil be moving to quote 1 destination and that's exactly where we moved. When I reached out to red transport to explain what happened and i was requesting for my refund, they have not been responding, I keep sending messages daily but they are not responding. I would never use such a company, they are soo quick to request payment to confirm your bookings but what about what happens after?