Based on recent customer reviews, Red Napkin is overwhelmingly criticised for unauthorised debit orders, with customers reporting deductions of around R150 to R169 taken after calls that began as loan or phone contract offers. Many say they received no product or service, could not reverse the DebiCheck mandate, and struggled to reach the call centre. The positive exception is the cancellation team, where agents such as Theo, Masana, Camille and Keyleen are described as friendly, patient and effective at stopping debit orders.
Replied to 90% of negative reviews
Reply time on negative reviews: 549h 47m
TrustIndex
4.2
Ranking
#12
in Loans & Credit
Reply Time
545h 54m
NPS Score
-80
Recommended: Unlikely
Replied to 90% of negative reviews
Reply time on negative reviews: 549h 47m
Nov '25 - Oct '26
Frequently Asked Questions About Red Napkin
What do customers say about Red Napkin?
Based on recent customer reviews, Red Napkin is overwhelmingly criticised for unauthorised debit orders, with customers reporting deductions of around R150 to R169 taken after calls that began as loan or phone contract offers. Many say they received no product or service, could not reverse the DebiCheck mandate, and struggled to reach the call centre. The positive exception is the cancellation team, where agents such as Theo, Masana, Camille and Keyleen are described as friendly, patient and effective at stopping debit orders.
Is Red Napkin trustworthy?
Red Napkin has a TrustIndex of 4.2 out of 10 on Hellopeter, based on 34 reviews in the last 12 months. They reply to 90% of negative reviews, typically within 549 hours 47 min. Hellopeter has tracked Red Napkin across 70 total reviews. How is the TrustIndex calculated? →
Recent reviews (34)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Feb 2026
Fantastic product with amazing benefits
Fantastic product with amazing benefits. Provided with personal login details to utilize this incredible benefit.
1 reviews | Active since Feb 2026
Fantastic product with amazing benefits
Fantastic product with amazing benefits. Provided with personal login details to utilize this incredible benefit.
1 reviews | Active since Aug 2026
Rednapkin is a ****
I shared my experience with rednapkin on hello Peter of how they are basically *****ing money. I received a call from them in this month saying that I will be refunded and the debit stopped, provided i email my *** and bank statements I did exactly that and the money is still being taken out of my accounts the refunds department are not even responding to any *** after receiving my information. These people are ****** legal action needs to be taken against them I can only imagine how many people thy have ****med
1 reviews | Active since Aug 2026
Rednapkin is a ****
I shared my experience with rednapkin on hello Peter of how they are basically *****ing money. I received a call from them in this month saying that I will be refunded and the debit stopped, provided i email my *** and bank statements I did exactly that and the money is still being taken out of my accounts the refunds department are not even responding to any *** after receiving my information. These people are ****** legal action needs to be taken against them I can only imagine how many people thy have ****med