WORST SERVICE, NOT RENDERING THE SERVICES AS PROMISED

On the 23rd December 2018 at 02:05 am I received a call from my security alarm system company (Red guard security in Queenstown) they asked if I was home because my alarm had gone off. I told them I wasn't at the house but rather in Lady Frere at my mom's house They said they would call the patrolling officers to attend to the alarm. I decided to get up and drive to Queenstown at those wee hours of the morning. Before I could get home I saw the patroller's car and I stopped thinking that they had attended to the alarm we had a brief chat and they said the noticed on their screen that the alarm had gone off but weren't contacted by their office. The time was then 02:33, when I got home my TV was missing and I couldn't locate where their intruder's entry point was even though I could see that they attempted to escape through the door they were unsuccessful they left the door vandalized and the burgler bars was still locked. I then went to Red guard security offices to hear what they had to say because I wanted to understand what they were doing from 02:05 till 02:33 while they claim to respond as soon as possible and the patrollers had told me that they were in the vicinity when they saw that there was an alarm that was triggered but no one from the office phoned them and they could have made it to my house in 3 minutes from where they were. When I went to the office Red guard security promised that they would refund my tv and asked what size of TV I had, I gave them all the information then suddenly they were questioning that and telling me that they will not refund my TV because of the price and they said it was impossible for that size of a TV to be taken out through my windows (I have aluminium framed windows) so they assume it was a smaller TV based on that. I was never a ***** in my lifetime and have never even worked with ******* before I don't know how I would know how they operate. I was in Lady Frere the night of the incident and had to drive in a panicky condition/state because I was scared of losing my valuables. The *******/***** had enough time to do whatever they wanted to do with the alarm sounding and Red guard security not responding to the alarm like they claim to respond. These people deduct money every month for this poor disgusting service they are giving me. I am very disappointed and I've had to spend more money and install trellidor on my windows. I have an alarm system but it has failed me, I don't feel safe anymore and cannot leave my house unattended even for one night.