Ill treatment

I have a family member in the hospital with her baby, she's in an endless spiral of trauma as the ward is dirty, the room has no ventilation and is filled with ****roaches too. The doctors never came and explained the treatment the baby is on in fact 2 doctors had a dispute in front of her. The nurses who have been nothing but rude, don't wear their name tags. It's very wrong that parents with sick children have to sit in unhygienic, unprofessional and unfriendly environments.