CS
Cheyanne Steyn-Lyon
1 reviews | Active since Jul 2017
07 Dec 2022, 13:51
Worse than Eskom!!!
How long must we wait for someone to call US???? You have our Inverter for over 3 weeks and not a damn single call!!! Everytime we have to call in wait on hold for 20min even more to at least get some answer even if it's a lie!!!! Then you have the ****test MOH playing??? If you going to have people wait for hours on Hold put some better music on!!!
If I knew you were the supplier of our Inverter when we purchased it through a reseller I would never had bought it!
You want us to spend thousands of Rands and be proud of your products and services however this is what we get???
I have never in my life experienced this **** customer service I can even say Eskom is better as they advise you which level we are on even if it's a minute before but from Rectron it is quiet no one bothers to contact us with any piece of information and on top of it I am dead sure you lie to all your customers as I have been pushed from pillar to post.
I want answers now 747967
***
Helpful (0)
Replies (4)0
Replies (4)
Rectron (Pty) Ltd's replyOfficial
07 Dec 2022, 14:17Hello, can you please call me at the Cape Town branch so I can look into this problem and find a solution. You are also more than welcome to email me at iant@******.**.za - Thank you.
Rectron (Pty) Ltd's reply07 Dec 2022, 14:17
Official
Hello, can you please call me at the Cape Town branch so I can look into this problem and find a solution. You are also more than welcome to email me at iant@******.**.za - Thank you.
CS
Cheyanne Steyn-Lyon's updateReviewer Update
09 Dec 2022, 14:39Thank you I have sent you a mail
CS
Cheyanne Steyn-Lyon's update09 Dec 2022, 14:39
Reviewer Update
Thank you I have sent you a mail
CS
Cheyanne Steyn-Lyon's updateReviewer Update
14 Dec 2022, 11:03Please note that Werner JHB Rectron called me last week Friday and advised me he will have my unit back from the supplier and he will put in other batteries than Gel ones as those are scarce at the moment and they are awaiting and it will take some time to get in stock, I agreed on the other batteries as he said it will not affect my warranty.
He told me he will get the unit back to his office on Monday AGAIN I had not recieved any update from him or anyone at the company and he has an attitude to tell me this is how it goes there they are swamped with work due to all the loadshedding etc, I understand this however at least have some morals and have some decent customer service even if it means to call a customer once a week with an update!!! This Friday will be a month that my unit is there and I have not once had solid feedback whoever i speak to when I HAVE TO CALL IN tells me they still waiting for batteries! Why are you in this business if you cannot get any supplies??? why are you in this business if you cannot have proper customer feedback!!
Now Werner tells my wife that calls regarding updates takes time from them where they could be doing repairs. Maybe if they give better customer service and update their customers, they won't need to deal with call backs like these!!
I suggest you relook at your company morals regarding customers because you will loose a lot of customers and I am one of them with employees like that!
Werner called me back after how many calls to him this week leaving messages for him to call me?
Now he is offering me a refurbished unit! We all know what refurbished means they normally only work for a week and break again what will be the backup of this? He told me he will first be testing the unit before he will release it - I demand a report on this unit before you supply it to me I want to see that it is 100% in working order with no scratches etc. as our unti was still brand new when we brought it in! If the customer service is this **** I am very scared to trust his word! Please provide me with a report on the refurbished unit and what my warranty will be when recieving this unit! Please advise also will I be recieving my unit back when batteries have been recieved?
He told me he will get the unit back to his office on Monday AGAIN I had not recieved any update from him or anyone at the company and he has an attitude to tell me this is how it goes there they are swamped with work due to all the loadshedding etc, I understand this however at least have some morals and have some decent customer service even if it means to call a customer once a week with an update!!! This Friday will be a month that my unit is there and I have not once had solid feedback whoever i speak to when I HAVE TO CALL IN tells me they still waiting for batteries! Why are you in this business if you cannot get any supplies??? why are you in this business if you cannot have proper customer feedback!!
Now Werner tells my wife that calls regarding updates takes time from them where they could be doing repairs. Maybe if they give better customer service and update their customers, they won't need to deal with call backs like these!!
I suggest you relook at your company morals regarding customers because you will loose a lot of customers and I am one of them with employees like that!
Werner called me back after how many calls to him this week leaving messages for him to call me?
Now he is offering me a refurbished unit! We all know what refurbished means they normally only work for a week and break again what will be the backup of this? He told me he will first be testing the unit before he will release it - I demand a report on this unit before you supply it to me I want to see that it is 100% in working order with no scratches etc. as our unti was still brand new when we brought it in! If the customer service is this **** I am very scared to trust his word! Please provide me with a report on the refurbished unit and what my warranty will be when recieving this unit! Please advise also will I be recieving my unit back when batteries have been recieved?
CS
Cheyanne Steyn-Lyon's update14 Dec 2022, 11:03
Reviewer Update
Please note that Werner JHB Rectron called me last week Friday and advised me he will have my unit back from the supplier and he will put in other batteries than Gel ones as those are scarce at the moment and they are awaiting and it will take some time to get in stock, I agreed on the other batteries as he said it will not affect my warranty.
He told me he will get the unit back to his office on Monday AGAIN I had not recieved any update from him or anyone at the company and he has an attitude to tell me this is how it goes there they are swamped with work due to all the loadshedding etc, I understand this however at least have some morals and have some decent customer service even if it means to call a customer once a week with an update!!! This Friday will be a month that my unit is there and I have not once had solid feedback whoever i speak to when I HAVE TO CALL IN tells me they still waiting for batteries! Why are you in this business if you cannot get any supplies??? why are you in this business if you cannot have proper customer feedback!!
Now Werner tells my wife that calls regarding updates takes time from them where they could be doing repairs. Maybe if they give better customer service and update their customers, they won't need to deal with call backs like these!!
I suggest you relook at your company morals regarding customers because you will loose a lot of customers and I am one of them with employees like that!
Werner called me back after how many calls to him this week leaving messages for him to call me?
Now he is offering me a refurbished unit! We all know what refurbished means they normally only work for a week and break again what will be the backup of this? He told me he will first be testing the unit before he will release it - I demand a report on this unit before you supply it to me I want to see that it is 100% in working order with no scratches etc. as our unti was still brand new when we brought it in! If the customer service is this **** I am very scared to trust his word! Please provide me with a report on the refurbished unit and what my warranty will be when recieving this unit! Please advise also will I be recieving my unit back when batteries have been recieved?
He told me he will get the unit back to his office on Monday AGAIN I had not recieved any update from him or anyone at the company and he has an attitude to tell me this is how it goes there they are swamped with work due to all the loadshedding etc, I understand this however at least have some morals and have some decent customer service even if it means to call a customer once a week with an update!!! This Friday will be a month that my unit is there and I have not once had solid feedback whoever i speak to when I HAVE TO CALL IN tells me they still waiting for batteries! Why are you in this business if you cannot get any supplies??? why are you in this business if you cannot have proper customer feedback!!
Now Werner tells my wife that calls regarding updates takes time from them where they could be doing repairs. Maybe if they give better customer service and update their customers, they won't need to deal with call backs like these!!
I suggest you relook at your company morals regarding customers because you will loose a lot of customers and I am one of them with employees like that!
Werner called me back after how many calls to him this week leaving messages for him to call me?
Now he is offering me a refurbished unit! We all know what refurbished means they normally only work for a week and break again what will be the backup of this? He told me he will first be testing the unit before he will release it - I demand a report on this unit before you supply it to me I want to see that it is 100% in working order with no scratches etc. as our unti was still brand new when we brought it in! If the customer service is this **** I am very scared to trust his word! Please provide me with a report on the refurbished unit and what my warranty will be when recieving this unit! Please advise also will I be recieving my unit back when batteries have been recieved?
CS
He told me he will get the unit back to his office on Monday AGAIN I had not received any update from him or anyone at the company and he has an attitude to tell me this is how it goes there they are swamped with work due to all the loadshedding etc, I understand this however at least have some morals and have some decent customer service even if it means to call a customer once a week with an update!!! This Friday will be a month that my unit is there and I have not once had solid feedback whoever I speak to when I HAVE TO CALL IN tells me they are still waiting for batteries! Why are you in this business if you cannot get any supplies??? Why are you in this business if you cannot have proper customer feedback!!
Now Werner tells my wife that calls regarding updates take time from them where they could be doing repairs. Maybe if they give better customer service and update their customers, they won't need to deal with call backs like these!!
I suggest you relook at your company's morals regarding customers because you will lose a lot of customers and I am one of them with employees like that!
Werner called me back after how many calls to him this week leaving messages for him to call me? and tells me the unit was not picked up on Monday through his driver!
Now he is offering me a refurbished unit! We all know what refurbished means they normally only work for a week and break again what will be the backup of this? He told me he will first be testing the unit before he will release it - I demand a report on this unit before you supply it to me. I want to see that it is 100% in working order with no scratches etc. as our unit was still brand new when we brought it in! If the customer service is this **** I am very scared to trust his word! Please provide me with a report on the refurbished unit and what my warranty will be when receiving this unit! Please advise also will I be receiving my unit back when batteries have been received?
Cheyanne Steyn-Lyon's updateReviewer Update
14 Dec 2022, 11:06 Please can you send me Werner's boss email? I have now had enough of this company and how they treat customers but are very fast to want our money!!!
Please note that Werner JHB Rectron called me last week Friday and advised me he will have my unit back from the supplier and he will put in other batteries than Gel ones as those are scarce at the moment and they are still awaiting and it will take some time to get in stock, I agreed on the other batteries as he said it will not affect my warranty.
He told me he will get the unit back to his office on Monday AGAIN I had not received any update from him or anyone at the company and he has an attitude to tell me this is how it goes there they are swamped with work due to all the loadshedding etc, I understand this however at least have some morals and have some decent customer service even if it means to call a customer once a week with an update!!! This Friday will be a month that my unit is there and I have not once had solid feedback whoever I speak to when I HAVE TO CALL IN tells me they are still waiting for batteries! Why are you in this business if you cannot get any supplies??? Why are you in this business if you cannot have proper customer feedback!!
Now Werner tells my wife that calls regarding updates take time from them where they could be doing repairs. Maybe if they give better customer service and update their customers, they won't need to deal with call backs like these!!
I suggest you relook at your company's morals regarding customers because you will lose a lot of customers and I am one of them with employees like that!
Werner called me back after how many calls to him this week leaving messages for him to call me? and tells me the unit was not picked up on Monday through his driver!
Now he is offering me a refurbished unit! We all know what refurbished means they normally only work for a week and break again what will be the backup of this? He told me he will first be testing the unit before he will release it - I demand a report on this unit before you supply it to me. I want to see that it is 100% in working order with no scratches etc. as our unit was still brand new when we brought it in! If the customer service is this **** I am very scared to trust his word! Please provide me with a report on the refurbished unit and what my warranty will be when receiving this unit! Please advise also will I be receiving my unit back when batteries have been received?
CS
Cheyanne Steyn-Lyon's update14 Dec 2022, 11:06
Reviewer Update
Please can you send me Werner's boss email? I have now had enough of this company and how they treat customers but are very fast to want our money!!!
Please note that Werner JHB Rectron called me last week Friday and advised me he will have my unit back from the supplier and he will put in other batteries than Gel ones as those are scarce at the moment and they are still awaiting and it will take some time to get in stock, I agreed on the other batteries as he said it will not affect my warranty.
He told me he will get the unit back to his office on Monday AGAIN I had not received any update from him or anyone at the company and he has an attitude to tell me this is how it goes there they are swamped with work due to all the loadshedding etc, I understand this however at least have some morals and have some decent customer service even if it means to call a customer once a week with an update!!! This Friday will be a month that my unit is there and I have not once had solid feedback whoever I speak to when I HAVE TO CALL IN tells me they are still waiting for batteries! Why are you in this business if you cannot get any supplies??? Why are you in this business if you cannot have proper customer feedback!!
Now Werner tells my wife that calls regarding updates take time from them where they could be doing repairs. Maybe if they give better customer service and update their customers, they won't need to deal with call backs like these!!
I suggest you relook at your company's morals regarding customers because you will lose a lot of customers and I am one of them with employees like that!
Werner called me back after how many calls to him this week leaving messages for him to call me? and tells me the unit was not picked up on Monday through his driver!
Now he is offering me a refurbished unit! We all know what refurbished means they normally only work for a week and break again what will be the backup of this? He told me he will first be testing the unit before he will release it - I demand a report on this unit before you supply it to me. I want to see that it is 100% in working order with no scratches etc. as our unit was still brand new when we brought it in! If the customer service is this **** I am very scared to trust his word! Please provide me with a report on the refurbished unit and what my warranty will be when receiving this unit! Please advise also will I be receiving my unit back when batteries have been received?