RB
Ruan B

1 reviews | Active since Apr 2018

10 Mar 2023, 11:35

NO SERVICE DELIVERY!!! JUST HORRIBLE!!!!

Probably the worst company I have delt with in my life. My account manager is never at work making it nearly impossible to get any type of service out of anyone. I have been requesting tracking details for over a week for my order but no one is able to help me. I have delt more with reception than any other person in the company.

I will be closing my account as soon as my order is fulfilled. Rectron does not deserve our business. They do not give a F&*k as long as they get money. I have sent emails, left messages, called and prayed to the mythical logistics gods for anyone to assist me but nothing, Not even a "sorry we don't want to assist you.....NOTHING" At least send me a please call me just to let me know that there is someone alive there.

0
Replies (3)
Rectron (Pty) Ltd
Rectron (Pty) Ltd's reply10 Mar 2023, 12:32
Official
Hi Ruan, sorry to hear about your frustration.  Can you please send me an email *** with the relevant details so I can find out why the non-commitment from us.  Many thanks - Ian
RB
Ruan B's update10 Mar 2023, 12:37
Reviewer Update
Hi Ian, Thank you for the reply. I am unable to view your email address. Can I give Rectron a call and simply ask to speak to you?
Rectron (Pty) Ltd
Rectron (Pty) Ltd's reply10 Mar 2023, 13:54
Official
Oh, sorry about that... sure please phone me in Cape Town *** - I'm the branch head there...