An Ongoing Nightmare

Dear Rectron

I recently dealt with your Midrand branch for the first time, and I'm sorry to say that my experience was a terrible one from start to finish. Not that the experience is over, I might add, as my laptop is still not working - despite the fact that you had it for over 2 months. And to say that Tshepo, the technician who dealt with my laptop, was lazy, careless and *********** would be no exaggeration whatsoever. In summary, after spending more than two months dealing with incredible laziness and unprofessionalism on Tshepo's part, I received my laptop, only to discover that it's not working. Now, I couldn't be bothered listing all my complaints about Tshepo's service but I do want my laptop fixed. The dilemma? Deal with your company again, and the potential ****-poor service all over again, not to mention having to be without my laptop for even more time that already have been, or cut my losses and run. Not an easy choice, I assure you. All I know is, I want very much for my complaint to reach someone in management before I even consider making my decision, and I would appreciate very much receiving confirmation that it has - again, from someone in management directly.