1 reviews | Active since Apr 2011
******* support from Rectron, do not buy Asus
Job number 672456.
I received a brand new Asus UX533F laptop on 4 December. Discovered a problem with the webcam on the same day and reported it to Asus who suggested I take it Rectron, their local support provider. Delivered the laptop to Rectron Tuesday 10 December and was assured I would have feedback before Friday. Come Friday and no feedback, I called to discover no one had yet looked at my laptop. The remainder of the day was spent phoning for updates only to receive incessant excuses. I've just got off the phone again and now am required to drive to Rectron myself next week to demonstrate the problem that they've been unable to find in spite of my providing video recordings and instructions to replicate.
Is the intention to deliberately run out the clock on my window to return this defective product? Next time I'll just spend the extra money and get myself a Dell.
Apologies for this late response. I am indeed sorry to see you did not receive the quality of service you had expected. I ran this via our service supervisor Ashley and he mentions that they were unable to replicate this fault.
(Rectron did contact Bruce telephonically - Resolved)
Ian
Apologies for this late response. I am indeed sorry to see you did not receive the quality of service you had expected. I ran this via our service supervisor Ashley and he mentions that they were unable to replicate this fault.
(Rectron did contact Bruce telephonically - Resolved)
Ian
Thank you for your response. As you say, the problem with the webcam was resolved.
In hindsight, my irritation was (and remains) primarily with Asus, not Rectron. Rectron were in fact extremely helpful, especially given the difficulty of it being the festive period.
Regards,
Bruce
Thank you for your response. As you say, the problem with the webcam was resolved.
In hindsight, my irritation was (and remains) primarily with Asus, not Rectron. Rectron were in fact extremely helpful, especially given the difficulty of it being the festive period.
Regards,
Bruce