No Follow up on Repairs

I bought a router from Firstshop and after 9 months it stopped working correctly. I was advised by Firsthop to take it to Rectron for repairs. Three weeks later and no reply or response from them. When I phoned, I was told that they send the router for testing to D-link and it will take normally 6-7 working days. No one bothered from Rectron to follow up on this and I am without a router. Very bad service. I take it that I am the one who must follow up on the repair. What happens if D-link takes a year to test this router?