I want my Money back!

On the 30th of October 2018 I bought a Gift voucher for *****s only package which cost me R995 per person. The amount went through and when I called them to confirm the lady I spoke to told me that she is too busy, She took my Details and said she will call me back. I then decided to go there in person 4 days later. The lady the assisted me told me that she can see that I paid and gave the Gift Voucher and told me it was active. I then called them to make an appointment for December and was told that they are fully booked until February which I felt that it was dishonesty.

On the 18 of March 2019 I called them in the morning to find out whether my gist voucher is still active or not and I spoke to Elsie who took my details and told me that she will give me a call and inform me. This was around 10:30am. After not getting any call from Elsie at 13:00, I called them again and Elsie was so rude as she told me that she is busy and will not be able to help me. I then decided to go the the spa and try and sort out the issue in person. This was at 16:30. When I got to the Spa I got to meet Elsie who was sitting with another lady who works there too. They then asked me for my proof of payment which I was able to get it in my Emails and showed it to them. the other lady told me to give her my phone so she can take a screenshot of the email and sent it to their boss. She then took the phone and deleted my email from my phone of which I don't know why she had to do that. She then gave the phone back and told me to forward the email to Elsie knowing very well that she has deleted the email. Less than 5 minutes later the other lady tell me that their bass says that my was reversed which was a lie because I never got back. All I want right now is my money back. And in future I will never recommend their Spa to anyone, not even my worst enemy.