Stay Away From Reclineronline

We ordered a lounge suite from Recliners online's pop-up store in Houghton during October 2024. We were advised it will take about 3 weeks to be manufactured.

They had excuses that the quality wasn't up to standard and the lounge suite was to be remade aswell as other client's orders.

They hardly ever reply to emails, their phone line doesn't work.

We eventually contacted the manufacturer directly to see whether their stories match their excuses. Recliners Online quickly sent us an email to ask what gives us the right to contact the manufacturer directly.

Excuses after excuses and we have not yet received our lounge suite or refund as promised.

It is now the 11th of February 2025 and still no reply or refund.

I am sure 90% of these positive reviews are from friends and family and not from actual satisfied customers.

I also have my own business, if we mess up an order or can't supply products the client pay for, we refund the client's money and move on. That is how business works.

We should've just paid more and bought from a reliable furniture retailer.