JIK from RB group caps leaking and damaging my property

RB group manufacturing of JIK is unwilling to pay for damage to my shirt caused by a leaking bottle of JIK. I contacted their consumer relations department and received a prompt reply. I supp**** all my details, pictures of the leaking JIK bottles,my shirt, the till slip, and that my hands got burnt. They kept on asking questions and also asked for my shirt slip, which I did not keep when I bought the shirt!! The have a picture. The retail shop also saw my shirt when the incident happened. The firt e mail was send on 12th of March and now the RG group diappeared.