Faulty Product and Poor Service

I bought the 500ml E45 cream at Dischem (Bedford Gardens, Johannesburg) at the end of March 2021. Soon after that I realized that the pump was not working and that meant I could no longer use it. I then wrote and phoned the company to try and resolve this matter, and I was transferred to the Customer Service dept., where I was asked details about the bottle and told that it would be investigated by the production team and that someone would call me for a replacement bottle. Till today (15 May 2021), I'm still to hear from Reckitt Benckiser. And I'm holding on to the bottle that I am unable to use.

This is the email that I sent below. "I bought a 500g E45 pump bottle from Dischem. After about a week of use the pump stopped working. I have the bottle here at home with me, if it is required back. Please feel free to send someone to fetch it, or let me know where i could take it. I live in Bedfordview, Johannesburg. I am a little frustrated, to say the least with your poor customer care process, or lack of." Though this is a very good product, I am highly disappointed at how customers are being treated and also the way at which customer queries are being handled.