PR
Puleng R
1 reviews | Active since Jan 2019
02 Jun 2026, 21:56
Poor service from client service via email.
We have been requesting for a rebate statement for the past 3 months and are referred online and we can’t get the statement as requested by the bank who blocked my account wanting proof of source of funds for the rebate for kyc purposes. The poorest service ever. I had to escalate the matter to the ombudsman and I hope to get assistance because we literally don’t have access to our bank account
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Recharger Prepaid Meters's replyOfficial
03 Jun 2026, 12:22Hi Puleng,
Thank you for your review and for giving us the opportunity to assist you.
We sincerely apologize about your experience, and we understand how important it is to have easy access to your rebate information. Kindly note that the services offered by Lesaka Recharger are designed with the best interests of our clients in mind, particularly with regard to the security and protection of sensitive financial information.
As discussed in our correspondence, rebate reports are not distributed via email, and our current system has not been designed to automatically generate and send such reports. The risks associated with transmitting financial data over standard email platforms—such as unauthorised access in the event of a compromised email account—have been carefully considered and are deemed to outweigh the benefits of this method.
Lesaka Recharger offers a secure and encrypted convenient online customer portal ensuring that your information is accessible safely and conveniently at any time.
The report provides a clear breakdown of all reimbur*****t information, including your name, and can be downloaded for your records. We have also shared step-by-step guidance on how to access, download, and save these documents.
We hope this helps make the process smoother for you as it is aligned with maintaining the highest standards of data security and responsible information management for all our clients.
Should you require additional assistance with accessing or navigating the portal, please do not hesitate to contact us—we will gladly assist.
Recharger Prepaid Meters's reply03 Jun 2026, 12:22
Official
Hi Puleng,
Thank you for your review and for giving us the opportunity to assist you.
We sincerely apologize about your experience, and we understand how important it is to have easy access to your rebate information. Kindly note that the services offered by Lesaka Recharger are designed with the best interests of our clients in mind, particularly with regard to the security and protection of sensitive financial information.
As discussed in our correspondence, rebate reports are not distributed via email, and our current system has not been designed to automatically generate and send such reports. The risks associated with transmitting financial data over standard email platforms—such as unauthorised access in the event of a compromised email account—have been carefully considered and are deemed to outweigh the benefits of this method.
Lesaka Recharger offers a secure and encrypted convenient online customer portal ensuring that your information is accessible safely and conveniently at any time.
The report provides a clear breakdown of all reimbur*****t information, including your name, and can be downloaded for your records. We have also shared step-by-step guidance on how to access, download, and save these documents.
We hope this helps make the process smoother for you as it is aligned with maintaining the highest standards of data security and responsible information management for all our clients.
Should you require additional assistance with accessing or navigating the portal, please do not hesitate to contact us—we will gladly assist.