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Samantha H

1 reviews | Active since May 2011

08 Aug 2025, 07:16

Can't purchase electricity. Customer blocked???

I have a prepaid meter in a house I rent. Never had any issues. From 7 August 2025 we are unable to purchase electricity off the banking app as well as the Recharger website. It says "Customer blocked UVS Migration" after many fone calls to recharger and calls EVENTUALLY been answered we were told to purchase electricity from our local store and it will rectify the issue. Off I went, did that. Nope still can't buy off the banking app! Call recharger again!!! Oh no you can't buy off the Recharger website anymore you must register on "Easypay" then the issue will be rectified. So I register... Purchase R50... Put the electricity in. Nope still can't purchase off the banking app. It is 8 Aug 2025 and the problem persists! We were told to email recharger with this issue and have no feedback whatsoever. This is absolutely ridiculous!

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Replies (1)
Recharger Prepaid Meters
Recharger Prepaid Meters's reply11 Aug 2025, 12:24
Official
 
Hi Samantha,

Thank you for taking the time to share your recent experience with us. We sincerely regret the frustration and inconvenience caused and appreciate the opportunity to assist and resolve the matter.

Our vending system has recently been upgraded and the process should have transitioned seamlessly, however, the third-party service provider encountered difficulties with the transition which impacted on the ability to purchase electricity vouchers successfully.

We humbly request that you email *** with your meter details and the error message/s received during your failed attempts as this will allow us the opportunity to escalate your query as we are unable to identify your query from the limited information provided on this review.

We thank you for your patience and understanding and await your communication via email.