Worst service ever

Tonight we received the worst service ever. We ordered at 17:40 via WhatsApp. The delivery guy only pitched at 20:23. 2 hours and 43 minutes later. Every time we phoned, the manager claimed that the driver already left. We are only 13 minutes away. The last time he did not even bother to phone us back. I told him to cancel the order but he said he was first going to phone the driver again. If you can’t deliver, tell me to pick it up. If you forgot my order, tell me the truth. I had 3 small kids that was very upset because there was no pizza. And before that, they were starving. I will definitely not be going back to the Sutherland branch.