BAD SERVICE, 5 MONTHS STILL WAITING.

Please do not wish to take your car to bryanston dealership as their service is pathetic. Are Clio 4 dynamic was towed in sometime in June 2019. It was smoking and had no power, we told them we suspected turbo as it was whistling when turbo used to kick-in, however bryanston dealer diagnosed our car and service consultant ( THULI) called to say alternator and exhaust sensor are damaged. We were surprised as battery never gave in through out winter. We then phoned our warranty company to cover this cost, it was approved and this dealer provided them with invoice and was paid. This took nearly 1 month, my partner called in to check on the progress which had no movement. THULI gave her a courtesy car KWID, of which we are still driving. We called again for any progress and told to come fetch our car, they said it still smokes and will eventually clear out in time. We then decided not to take it as we still suspected turbo issues. It was then diagnosed again and only to find that turbo is gone. We call a Manager (Chris) who knew nothing about a car that was in his dealer for over 5 months and to find that the person who was our service adviser has been moved to reception and no handover was done. We called again and Manager was on a workshop. Another service adviser told us to even complain in writing and she knows nothing about our. Funny enough we were once helped by her within the first month our car was with them. Even today as im writing, i was to get help as to where i need to direct my complains to. This is really pathetic for a dealer to get diagnosing wrong and for a manager not to know what is happening in his yard. Clearly there are no management meetings held to run a smooth and swift operation with service delivery.

Peter