Bad Service

My daughter is leasing a property Parkel C2006 in Elarduspark. From the beginnig we had a problem with the flat in a dire state when we had to move in . Yvonne promised pay back on cleaning materials which was not realised. Ananda did not pitch for the checking of the flat with quite a few excuses. The toilet was out of order, this was eventually rectified. The big problem currently is NO ELECTRICITY. My daughter had numerous times requested a bill, which between Yvonne and Karin never reached her as well as no meter was installed which would have been before she moved in, in June. Currently my daughter has no electricity as it was cut off by the municipality. Now the agency by words of Yvonne states that it is th owners fault which didn't sent an account to the agency. I find this laughable, If they could send my daugter incorrect accounts from other properties why couldn't they send her the correct account and who is going to pay the reconnection fee. Yvonne suggested that my daughter stay in a guest house tonight and they would repay her, but how can they suggest to pay for that if they couldn't even pay back the cleaning materials etc. Worst service experienced.