SM
Shivani M

1 reviews | Active since Nov 2019

18 Dec 2019, 14:52

********* Business Ethics

Realty Emporium certainly the worst rental agency. Whoever does their book-keeping seriously stop cheating the tenants with ridiculous Bills Water bills that are 2 to 3 months delayed and then you ***** money from the tenant's deposit for your incompetence. Sharan Ramparsad, please try and work on your communication s****s don't use words you cannot define. As a Principal of the Rental Agency have some respect when addressing the next tenant as running any business the customer/ tenant should not be provoked or spoken to in a condescending manner. Please read a tenant guide book and NEVER threaten a tenant!! Majority of my deposit was held back for minor wear and tear of the property. I asked numerously for the Owner's details to liaise directly as the flat was left in a good condition when i moved out. I don't understand why as the tenant it is my duty to pay for the entire flat to be re-painted for 1 small nail on the wall and black marks on the ceiling in the shower which doesn't have an extractor fan and no proper ventilation. Invoices of quotes are not proof of payment. Taking away more than 70% of my deposit for which you have asked friends, which are the contractors, you used to get the quotes from is called Theft! I am not the only tenant that has complained thus far, Realty Emporium consider the bad reputation of your Rental agency and work on your service. Owners of Property in Lilyfield or any other area who does business with this rental agency, I urge you to reconsider which Agency does your admin.

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Replies (1)
Realty Emporium
Realty Emporium 's reply04 Nov 2021, 21:35
Official
Tenants damage units and expect to not get charged for the damages. We do an ingoing and outgoing inspection with the tenant with photographs as proof which they sign to acknowledge the defects. Then, when the quote is sent to them and they see the cost of damage they are upset and call the agency and start screaming and throwing tantrums. This kind of abuse will not be tolerated at any level. We do our work based on fair practice. A lot of our tenants become our landlords. We offer excellent service to both our landlords and tenants. Taking responsibility for one's actions is imperative.