Item: Real Estate Services
Rating: 1
Author: Lebogang M

Real Estate Services's replyOfficial

07 Oct 2025, 12:28

Dear Lebogang,We are truly sorry to hear of your disappointment and frustration regarding your property purchase, and we sincerely regret that your experience did not meet your expectations. Buying a home is an important milestone, and we fully understand how upsetting it must have been to encounter difficulties along the way.We would like to clarify a few important facts:

The property was sold at a substantial loss, meaning the seller received less than what he owed on the property. Unfortunately, under these circumstances, there were no additional funds available from the seller to cover repairs or reimbur*****ts.
In line with South African property law, the property was sold voetstoots (as is), unless otherwise specifically agreed in writing. This means that the responsibility for any repairs or improvements rests with the purchaser after transfer.
We regret that there was a misunderstanding about repairs and key handover, and we take your feedback very seriously. It is being addressed internally to ensure clearer communication and better service in the future.

Once again, we are very sorry for the frustration and inconvenience you experienced. We assure you that your concerns have been noted and will be used to improve our service going forward.Kind regards,
Management Team
Real Estate Services South Africa

Real Estate Services's reply07 Oct 2025, 12:28

Official

Dear Lebogang,We are truly sorry to hear of your disappointment and frustration regarding your property purchase, and we sincerely regret that your experience did not meet your expectations. Buying a home is an important milestone, and we fully understand how upsetting it must have been to encounter difficulties along the way.We would like to clarify a few important facts:

The property was sold at a substantial loss, meaning the seller received less than what he owed on the property. Unfortunately, under these circumstances, there were no additional funds available from the seller to cover repairs or reimbur*****ts.
In line with South African property law, the property was sold voetstoots (as is), unless otherwise specifically agreed in writing. This means that the responsibility for any repairs or improvements rests with the purchaser after transfer.
We regret that there was a misunderstanding about repairs and key handover, and we take your feedback very seriously. It is being addressed internally to ensure clearer communication and better service in the future.

Once again, we are very sorry for the frustration and inconvenience you experienced. We assure you that your concerns have been noted and will be used to improve our service going forward.Kind regards,
Management Team
Real Estate Services South Africa

LM

Lebogang M's updateReviewer Update

07 Oct 2025, 12:40

The property being sold for a loss has nothing to do with me or the promises you made, or the fact that you didn't not handover my house keys and sold me a mess of house that still had people living it.

You didn't even have the decency to respond my email. Your disregard and disprect people.

Please whoever consider using REAL ESTATE SERVICES becareful

LM

Lebogang M's update07 Oct 2025, 12:40

Reviewer Update

The property being sold for a loss has nothing to do with me or the promises you made, or the fact that you didn't not handover my house keys and sold me a mess of house that still had people living it.

You didn't even have the decency to respond my email. Your disregard and disprect people.

Please whoever consider using REAL ESTATE SERVICES becareful

Real Estate Services's replyOfficial

07 Oct 2025, 12:52

Dear Lebogang,Thank you for your follow up. We are truly sorry that you feel let down and we regret the frustration and disappointment you have experienced.Please know that your feedback is being taken very seriously and has been reviewed at management level. While we do need to clarify that, legally, the property was sold voetstoots (as is) and responsibility for repairs and occupation rests with the purchaser once transfer has taken place, this does not take away from the fact that you expected a smoother and more supportive experience from our side.We acknowledge that better communication and clearer handover procedures could have helped avoid much of this frustration, and we are actively addressing this with our team to ensure future clients are better supported.Once again, we are very sorry that your experience has not been a positive one. We do value your feedback, and we wish you well in making your new property a home.Kind regards,
Management Team
Real Estate Services South Africa

Real Estate Services's reply07 Oct 2025, 12:52

Official

Dear Lebogang,Thank you for your follow up. We are truly sorry that you feel let down and we regret the frustration and disappointment you have experienced.Please know that your feedback is being taken very seriously and has been reviewed at management level. While we do need to clarify that, legally, the property was sold voetstoots (as is) and responsibility for repairs and occupation rests with the purchaser once transfer has taken place, this does not take away from the fact that you expected a smoother and more supportive experience from our side.We acknowledge that better communication and clearer handover procedures could have helped avoid much of this frustration, and we are actively addressing this with our team to ensure future clients are better supported.Once again, we are very sorry that your experience has not been a positive one. We do value your feedback, and we wish you well in making your new property a home.Kind regards,
Management Team
Real Estate Services South Africa

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