Real beds pathetic service

Absolutely aphualing service!!!!!

Exactly a year ago, myself and wife walked into real beds horizon view, at 1st the looks given by the staff was as if we were PTW'S [ Potential time waisters] as the shorts I was wearing due being busy at home, then when they had realised that we were actually serious buyers, total 180 attitude change... promises made high and low, they even promised to have the stock delivered within a hour and half, never the less 2 and half hours later, end up calling where is our stuff... almost cancelling the deal, never the less stupid us, end up buying a 3rd mattress from them on the same day.

Moving along swiftly, my wife video calls me to show me the stitching is pulling loose, (2 months ago) we contact them they promise to come out.... no show, month later, call again, still coming out..... it cost me to walk Into the shop, friendly staff greeting as they were busy with a sale and hoping I was the next idiot again to spend money... never the less, when they realised it is a complaint.... been assisted by staff memember Collen, refuses to assist me until I give a slip number or proof of purchase, would not even bother to even go back to even try look or give slight bit of customers service, however I got the slip numbers, he starts throwing the slip books over the counter, with such attitude, and guess what there is my sales... not sale, sales, R22 000 worth of sales, In one day, now all 3 mattresses are not the same brand, but yet all the three (3) mattresses factory.... yes factory stitching is pulling loose.

Ibwas told I will be called before 4pm on the 2023-04-18.. well was only called the following day.

The "inspector" arrives with an assistant, looks at one mattress takes photos of A mark on the king size matress,.... a mark on the bed, showed the inspector the bases (2x 3 quarter bases, to make up Kings size), the assistant shows the "inspector" to which comments its the board that is falling away and not the planks, then the assistant shows the inspector the double size matress of stitching, "inspector" does not even take photos of the stitching that came loose, again I will add factory default. Then they have the ordasity to send a mail with terms and conditions.... now real beds... the other matress does not even have a single mark on it.... so does that garunetee also fall away??? The matress that has pulled totally away bought for my inlaws in a totally different house!!!!!!

We did not work and save to throw away Over R20 000.

Is this "inspector" qualified and certified to be an inspector? I have requested on email... still no repaonse

They can't even meet half way by saying we can having repaired, but there will be costs involved. Yes I know this due to my wife working in the bedding industry.

I will not leave it at this. There is consumer rights as well as ombudsman. Disgusting service, from management right to floor level.