REAL BEDS -Bad service CRESTA and great service SILVERLAKES based on my experience

Always sad to give a bad report, but today i have a good report (5Stars) and a bad report. I purchased my first bed from Marco at Real Beds Silverlakes, about 6months ago, he gave the correct advice and explained what each bed he sells offers., It was a great experience, so when I needed another bed he was my first choice and no surprise his service was excellent. I purchased the bed from him but needed it delivered in Cresta area and he arranged with Jantjies from the Cresta branch. I drove through so that we could meet the Cresta driver at the arranged time. HE did not arrive and at three I contacted Jantjies who assured me the driver will be there. Waited for more than 2 hours with Jantjies promising the driver is just around the corner. When the bed was delivered the mattress had a hole in and the driver said he wil exchange it, it will take 20 minutes. that was a lie and when i contacted them I said I need to go to the shop. so after not showing up i went to the shop 400m down the road. The driver contacted me almost an hour later saying I need to rush he has other places to go to. I said I am paying and I am on my way. When I got there he left. I found the new mattress there but they could not take the old one because the place was locked. Then Jantjies called my daughter and said he fired the drive(Bad taste for a manager to even think that his internal issues should be discussed and no surprise he ****) The same driver collected the mattress the next day. I decided to contact the HQ so that they have an opportunity to rectify the matter but that was two weeks ago. So in my experience I cannot recommend Real Beds Cresta branch or their manager Jantjies. And I am disappointed by their HQ which means if you have a problem their is no support from the HQ