TERRIBLE Service

My Fiance' had booked a river rafting trip for my birthday. Unfortunately I had broken my arm and was unable to do it. She called the company 2 days prior to the date to cancel it. We requested a refund and called on 8 occasions, asking the owner Bennie to get back to us. He did not do so. I called for the 9th time and final got hold go him. He refused to refund us but only to move the date. We have only been to Paris once and do not intend to go back so we have no reason to travel 2 and a half hours in that direction. It is against the law to refuse a refund due to a MEDICAL certificate and they will definitely be hearing from my lawyer. Disgusted in the serve I received.