No care towards their customers & work ethic

Our alarm was installed on 25 Feb 2019 at our place of residence, which has been giving us problems to date. You made an appointment with us for a technician to come for the 29th of Feb 2019 which never materialised. The common curtesy of calling to reschedule, cancel or explain as to why nobody showed up was not even given. An alternative technician was sent on the 28th of Feb, who discovered the discrepancies in the system.

Another appointment was made for 8 March 2019 which also never materialised. Yet again no one cared to call to reschedule, cancel or explain as to why nobody showed up as per the arranged agreement.

We are tired of the disregard and disinterest in resolving the mess that was caused by yourselves. The customer service is a sham.

Meet your obligations and get this resolved, ASAP!!