Bad Service

<p>My keypad and motion monitors died suddenly Monday night, 22 August 2016.<br />I called them and the agent said that he was sending an email to technical department and a technician will come through the next day. No one showed and no one called. I called again the same number on Tuesday, I was told that I am at the Johanesburg branch. The gave me a umber that too me to Cape Town. I called throughout the week with no technician coming out. Finally I was promised a technical would come out and the appointment was for Friday, 26 August 2016. NO ONE SHOWED!</p> <p>I called again Friday night, with both my calls being dropped. I called again Saturday, because alarm just started to ring, and I couldn't shut it down, I called twice, then and agent said they could only sent a standby technician and that it would cost me R899!!!<br />I explained that I have been calling since Monday night and that my system was still under warrantee. But she insisted that its standard procedure for standby technicians, which I declined. I was promised that a guard would patrol the area and that a technician would then come out on Monday, AGAIN NO ONE SHOWED.</p> <p>I CALLED TWICE, BOTH CALLS GOT DROPPED WHILE SPEAKING TO AN AGENT, AND THAT IS AFTER I GAVE MY CREDENTIALS AND EXPLAINED MY PROBLEM. NONE OF THEM BOTHERED TO CALL ME BACK. I ALSO SENT AN EMAIL WITH NO REPLY AS YET. FOR A WHOLE WEEK I DID NOT HAVE A SERVICE I AM OAYING FOR, AND SPENT ON MY CELL PHONE MAKING REPEATED CALLS TO THIS COMPANY.</p>