After Sales Service

After an attempted ******* at our house we were shocked to learn the motion sensors have a 90 degree angle and not 180. This caused one of the assailants to walk right past the back of the house and started trying to force open our study window with a ***** driver. A second assailant entered from the front of the property and when he turned a corner a motion sensor picked him up a the alarm went off. For the area's the sensors where placed the rep. should have recommended the 180 degree. The indecent took place in the early hours of Saturday morning, Monday I phoned to get the installer out. By Wednesday they arrived to check the system, the installer explained the problem to me and I was very upset that we were advised on the correct products. My Husband e-mailed the Johannesburg branch to complain and was advised to send an e-mail, he used the incorrect address and they never received it. Thursday he phoned to talk the Manager and explained the issue, adding to the urgency as Husband works away a lot and I am left home alone. I'm not sure how that conversation went and I would rather not know as my Husband very confrontational. I received a call later Thursday afternoon to inform me that the installer will be there on Friday between 12 and 2 to replace the Motion Sensors. Fred and his college showed up on time and did the work.

So although we are still upset that neither the Alarm Rep. nor the Installer pointed out the flaw in the quoted alarm, I just want to say a big thank you for the amazing and fast after sales service we received from React Alarms JHB.

My husband is still not 100% happy with the range of the sensor as we tested it and it only picks up movement on 7 meters and he was told it 's around 12 meters or something. But that's a product issues.....

This review is for the service we received. Thank you for the prompt replacement and friendly service we received.