Based on recent customer reviews, Reach Publishers is widely praised by self-publishing authors for guiding first-time writers through the publishing journey with professionalism, warmth, and clear communication. Customers consistently mention strong design and cover work, attentive project coordination, and editors who preserve the author's voice. A recurring theme among satisfied authors is feeling supported at every stage. However, a notable concern raised relates to perceived gaps between advertised in-depth editing and the level of editing actually delivered, alongside frustration over refund policies and upfront cost clarity.
Replied to 100% of negative reviews
Reply time on negative reviews: 191h 16m
TrustIndex
6.6
Ranking
#3
in Media & Publishing
Reply Time
125h 47m
NPS Score
71
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 191h 16m
Nov '25 - Oct '26
Frequently Asked Questions About Reach Publishers
What do customers say about Reach Publishers?
Based on recent customer reviews, Reach Publishers is widely praised by self-publishing authors for guiding first-time writers through the publishing journey with professionalism, warmth, and clear communication. Customers consistently mention strong design and cover work, attentive project coordination, and editors who preserve the author's voice. A recurring theme among satisfied authors is feeling supported at every stage. However, a notable concern raised relates to perceived gaps between advertised in-depth editing and the level of editing actually delivered, alongside frustration over refund policies and upfront cost clarity.
Is Reach Publishers trustworthy?
Reach Publishers has a TrustIndex of 6.6 out of 10 on Hellopeter, based on 13 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 191 hours 16 min. Hellopeter has tracked Reach Publishers across 89 total reviews. How is the TrustIndex calculated? →
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Mar 2023
Breach of agreement: Unfulfilled publishing obligations, broken links, and poor support- Gods in Control
I paid Reach Publishers for a complete publishing package, including full upload, website setup, and global distribution services for my book (God's Warrior). While the book went live on Kindle on 19 September 2026, the overall service and subsequent management response have been a total breach of contract: Non-Working Website and Store Links: Although a website was set up, it is completely non-functional for sales. As of 21 September 2026, the website buy buttons, Amazon links, and Takealot store links do not work, are not synced properly, and fail to direct customers to purchase the book. Shifting Paid Work Onto the Author: Although I paid them to handle uploads, staff tried to force me to do it. On 16 September 2026, Caitlin sent an *** link, and I spent two frustrating hours battling to upload files due to errors originating from Kate's side—not mine. On 19 September 2026, Lodewyk sent instructions telling me to upload it myself rather than doing the job I paid for. Threats and ************: On 21 September 2026, after I formally issued a breach of contract notice and refused to handle upload links that are explicitly their responsibility, management threatened to stop assisting me further. Threatening a paying client for expecting contracted deliverables is entirely unprofessional. Incomplete Global Distribution: The package included broad international digital distribution across major global e-reader platforms and tens of thousands of international libraries, which were missed due to internal file errors and poor handling. Poor Accountability: Staff have ignored queries, shifted blame, and claimed they cannot properly review m****cript errors because they are handling too many books at once. Management has failed to rectify these issues, deliver the full service paid for, or fix the website links, resorting instead to threats. I am sharing my experience to caution other authors considering their services.
1 reviews | Active since Mar 2023
Breach of agreement: Unfulfilled publishing obligations, broken links, and poor support- Gods in Control
I paid Reach Publishers for a complete publishing package, including full upload, website setup, and global distribution services for my book (God's Warrior). While the book went live on Kindle on 19 September 2026, the overall service and subsequent management response have been a total breach of contract: Non-Working Website and Store Links: Although a website was set up, it is completely non-functional for sales. As of 21 September 2026, the website buy buttons, Amazon links, and Takealot store links do not work, are not synced properly, and fail to direct customers to purchase the book. Shifting Paid Work Onto the Author: Although I paid them to handle uploads, staff tried to force me to do it. On 16 September 2026, Caitlin sent an *** link, and I spent two frustrating hours battling to upload files due to errors originating from Kate's side—not mine. On 19 September 2026, Lodewyk sent instructions telling me to upload it myself rather than doing the job I paid for. Threats and ************: On 21 September 2026, after I formally issued a breach of contract notice and refused to handle upload links that are explicitly their responsibility, management threatened to stop assisting me further. Threatening a paying client for expecting contracted deliverables is entirely unprofessional. Incomplete Global Distribution: The package included broad international digital distribution across major global e-reader platforms and tens of thousands of international libraries, which were missed due to internal file errors and poor handling. Poor Accountability: Staff have ignored queries, shifted blame, and claimed they cannot properly review m****cript errors because they are handling too many books at once. Management has failed to rectify these issues, deliver the full service paid for, or fix the website links, resorting instead to threats. I am sharing my experience to caution other authors considering their services.
1 reviews | Active since Apr 2015
From m****cript to a real book in my hands
I published my second book, Contentpreneur - From Memes to Millions, through Reach Publishers. As a first-time client I had a lot of questions, and the team walked me through every stage - editing, interior layout, cover and print. Karen and Hannah were patient and professional, and the layout corrections I raised were handled properly. For any African author who has been sitting on a m****cript wondering if it will ever become a real book, this is a team that gets it done. Highly recommended.
1 reviews | Active since Apr 2015
From m****cript to a real book in my hands
I published my second book, Contentpreneur - From Memes to Millions, through Reach Publishers. As a first-time client I had a lot of questions, and the team walked me through every stage - editing, interior layout, cover and print. Karen and Hannah were patient and professional, and the layout corrections I raised were handled properly. For any African author who has been sitting on a m****cript wondering if it will ever become a real book, this is a team that gets it done. Highly recommended.
1 reviews | Active since Jul 2026
Absolutely delightful service
Sincere thanks to Reach Publishers for assisting me every step of the way in getting my book ready for publication. Everything was clearly explained and the team was supportive and professional throughout the entire process. So grateful for their guidance and dedication in helping me bring my book to life.
1 reviews | Active since Jul 2026
Absolutely delightful service
Sincere thanks to Reach Publishers for assisting me every step of the way in getting my book ready for publication. Everything was clearly explained and the team was supportive and professional throughout the entire process. So grateful for their guidance and dedication in helping me bring my book to life.
1 reviews | Active since Jun 2026
Compliant for amazing service
I would like to thank Reach Publishers for fulfilling my dream of 30 years, Reach Publishers has been so helpful to get my book up and running, Thank you for amazing service and support.
1 reviews | Active since Mar 2016
Professional, Supportive, and Truly Invested
I cannot recommend Reach Publishers highly enough. From the very beginning, their team was professional, supportive, and genuinely invested in helping me bring my book to life. What impressed me most was their willingness to go above and beyond at every stage of the process. No question was too small, and they were always available to guide me, offer advice, and provide assistance whenever I needed it. As a first-time author, having a team that was patient, knowledgeable, and committed to my success made all the difference. The entire experience was smooth, transparent, and stress-free. Their attention to detail, dedication, and exceptional customer service exceeded my expectations. They treated my project with care and professionalism from start to finish. If you are looking for a publishing company that truly values its authors and delivers outstanding service, I would highly recommend Reach Publishers. Working with them has been an absolute pleasure.
1 reviews | Active since Mar 2016
Professional, Supportive, and Truly Invested
I cannot recommend Reach Publishers highly enough. From the very beginning, their team was professional, supportive, and genuinely invested in helping me bring my book to life. What impressed me most was their willingness to go above and beyond at every stage of the process. No question was too small, and they were always available to guide me, offer advice, and provide assistance whenever I needed it. As a first-time author, having a team that was patient, knowledgeable, and committed to my success made all the difference. The entire experience was smooth, transparent, and stress-free. Their attention to detail, dedication, and exceptional customer service exceeded my expectations. They treated my project with care and professionalism from start to finish. If you are looking for a publishing company that truly values its authors and delivers outstanding service, I would highly recommend Reach Publishers. Working with them has been an absolute pleasure.
1 reviews | Active since Jun 2025
Paid R20,000 for “In-Depth Editing” – Received Surface-Level Edits Only
Title: Paid R20,000 for “In-Depth Editing” – Received Surface-Level Edits Only I contracted Reach Publishers for a self-publishing package costing approximately R20,000. The package explicitly included “In-depth Editing,” cover design, and full publishing support. Unfortunately, the editing delivered was limited to surface-level corrections and brief comments (e.g., noting repetition or missing citations), without any meaningful structural or developmental editing. I was required to substantially rewrite and refine the m****cript myself to bring it to a publishable standard. I acknowledge that my m****cript required work—that is precisely why I selected a package that advertised “in-depth editing.” What was delivered did not meet a reasonable expectation of that service. The cover design provided was also not usable for my project, and I had to create my own independently. After raising these concerns, I was informed that no refund would be applicable, despite the clear gap between what was advertised and what was delivered. Since raising this issue, I have become aware of similar complaints from other authors regarding the discrepancy between “in-depth editing” as advertised and the level of editing actually delivered. I am requesting a full refund based on misrepresentation of services and the fact that the service provided was not fit for purpose. I would prefer to resolve this matter amicably and remain open to engagement from Reach Publishers to find a fair resolution.
1 reviews | Active since Jun 2025
Paid R20,000 for “In-Depth Editing” – Received Surface-Level Edits Only
Title: Paid R20,000 for “In-Depth Editing” – Received Surface-Level Edits Only I contracted Reach Publishers for a self-publishing package costing approximately R20,000. The package explicitly included “In-depth Editing,” cover design, and full publishing support. Unfortunately, the editing delivered was limited to surface-level corrections and brief comments (e.g., noting repetition or missing citations), without any meaningful structural or developmental editing. I was required to substantially rewrite and refine the m****cript myself to bring it to a publishable standard. I acknowledge that my m****cript required work—that is precisely why I selected a package that advertised “in-depth editing.” What was delivered did not meet a reasonable expectation of that service. The cover design provided was also not usable for my project, and I had to create my own independently. After raising these concerns, I was informed that no refund would be applicable, despite the clear gap between what was advertised and what was delivered. Since raising this issue, I have become aware of similar complaints from other authors regarding the discrepancy between “in-depth editing” as advertised and the level of editing actually delivered. I am requesting a full refund based on misrepresentation of services and the fact that the service provided was not fit for purpose. I would prefer to resolve this matter amicably and remain open to engagement from Reach Publishers to find a fair resolution.