TA
Tasneem A
1 reviews | Active since Jan 2015
03 Jan 2022, 10:34
Zero level of service from Busby/RCS
I just finished a frustrating 35 min call where I was transferred from 1 consultant to another and had to repeat my story to the second consultant just so that they could put me on hold for a second time probably hoping I would hang up. This is regarding an email I sent to the *** on the 8th Dec as I had received no reply. Very frustrating lack of service or interest shown from the consultants. Do they want to do their job??
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Replies (2)
RCS's replyOfficial
03 Jan 2022, 11:51 Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply03 Jan 2022, 11:51
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
TA
Tasneem A's updateReviewer Update
03 Jan 2022, 12:19Your customer service department is hopeless and I have not received a reply to my email regarding the query I had. This appears to be another standard and generic reply which means nothing really gets resolved.
TA
Tasneem A's update03 Jan 2022, 12:19
Reviewer Update
Your customer service department is hopeless and I have not received a reply to my email regarding the query I had. This appears to be another standard and generic reply which means nothing really gets resolved.