You lost a client because of incompetence

You block my card for ***** on the 10th of December. You do not email me. You do not tell me. I then go to the cotton on today. My card is declined. I call you ****ers to get it sorted. You waste R70.00 of my airtime. I send you my documents. You **** me around some more. 3 hours later. You tell me it is unblocked and I can go and get my ****ing stuff that I wanted to buy. I walk back into the store like an idiot. The card is still declined!!!!!!! 3 hours, petrol and my ****ing airtime and STILL YOU CANNOT FIX WHAT YOU ****ED UP IN THE FIRST PLACE. Your ***** department and your ***** process is a ****ing joke. The staff are *********** and they leave all of the responsibility on the staff in store to sort out your ****ing mess. I want you to close my ****ing account TODAY because if this is the kind of ****ing service I can expect from you fools I do not want to give you any of my money ever again. REFUND MY POSITIVE BALANCE TO MY ACCOUNT AND **** RIGHT OFF. I left the ****ing store empty handed. with no airtime and wasting my ****ing petrol. **** you people!