You kept me on hold, then cut the call and did not call back. Wasting my money.

I was told by Pick 'n Pay that I cannot close my store account In-Store. That I have to close it by calling RCS.

So I called RCS. I clicked through the prompts and was placed on hold for 5 minutes. Then a lady called Sharon finally answered, she confirmed my identity and assisted with putting me through to the account closing department. Then I was on hold for another 5 minutes. After no answer, the line was dropped (not from my end). I did not get a call back. Half my airtime is gone too. I paid my account in full and I want it closed, before any more service fees are charged.