PN
PORTIA N
1 reviews | Active since Nov 2011
06 May 2021, 22:43
Wrongfully listed on credit bureau
RCS /Makro handed my account over after I have been asking them to investigate. I got consolidated by my bank for all my debts after a while Makro called claiming my account was overpaid therefore I should come and take goods to alue of that amount or I should provide banking details so they can refund me. After I took goods they came back to say I owe them. I want to pay for the goods that I took by the amount is now almost doubled. I tried contacting them but nothing seems to work except my name being listed at credit bureau
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Replies (5)
RCS's replyOfficial
07 May 2021, 08:46Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
RCS's reply07 May 2021, 08:46
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
PN
PORTIA N's updateReviewer Update
10 May 2021, 18:11Unfortunately I've been getting this similar response from RCS for a long time, I think. At the end of the day no one really bothers to follow up and provide feedback, instead I get calls from the debt collectors
PN
PORTIA N's update10 May 2021, 18:11
Reviewer Update
Unfortunately I've been getting this similar response from RCS for a long time, I think. At the end of the day no one really bothers to follow up and provide feedback, instead I get calls from the debt collectors
PN
PORTIA N's updateReviewer Update
11 May 2021, 10:36Just now again I just got a call from Vericred. I'm explaining the same this over and over again. It's quite frustrating now
PN
PORTIA N's update11 May 2021, 10:36
Reviewer Update
Just now again I just got a call from Vericred. I'm explaining the same this over and over again. It's quite frustrating now
PN
PORTIA N's updateReviewer Update
24 May 2021, 10:43I need to settle this account but RCS is not responding to my emails or calls to give me a correct amount to payment and their details
PN
PORTIA N's update24 May 2021, 10:43
Reviewer Update
I need to settle this account but RCS is not responding to my emails or calls to give me a correct amount to payment and their details
RCS's replyOfficial
15 Jun 2021, 12:07Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
Best regards,
RCS's reply15 Jun 2021, 12:07
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
Best regards,