Wrong payment plan selected for customer and perverse attitude to make correction.

I trust this complaint will find you well with a plan to fix this muddle you are causing. I Siyabonga Xaba am the husband of Mrs Lerato Xaba (agreement signed with, who is also copied on e-mail).

I am really not impressed with Coricraft and their hard of hearing staff. I initially app**** for 36 months contract payment but sales person (Cindy) at the Mall Of the South store made a terrible mistake selecting the 12 months plan which was never an option as I have other commitments and would never agree to such a payment plan for a sofa purchase. I then called RCS countless times at the Coricraft store and they did not budge and said they could do nothing for me but I'd have to pay the money even though the blunder was made by the sales person which is completely annoying and this statement shows that accountability is non-existent at Coricraft and RCS. I then enquired and agreed for a 24 month plan because this amount is reasonable but only to now receive a statement on 5 February 2018, the statement stating I am on a 12 month plan and liable to be deducted R4637.04 as at 01 Feb 2018. My patience is wearing thin with you people because I have made agreement for 24 months repayment at R1900 monthly but seems you go above your head and make wrong plans for me the customer. I cannot explain my self so many times this is why I believe you are hard of hearing and cannot comprehend what I have agreed and set out for. Can you respond urgently with a plan of action and provide the correct statement my surname is Xaba and not this nonsense you put (XA-BA) so correct this too.