Wrong information

I apply for Pick n pay account and it said I have been APPROVED for R..... And I must fill in the application and send documents etc waited for next day it says I have been declined. Phoned RCS send to 4 different consultants finally spoke to one lady but a very very rude lady saying no u have been provisionally approved etc but I'm sorry in the first Place it said I have been APPROVED so where did this provisionally approve comes from. This is ridiculous and the consultant need to have manners, no need to be so rude. I will difineity not open any account with RCS!