Wrong card no
I try to use my card for online purchase twice now, and both sites shows that my card no is wrong. I have reached out to support on both cases and hasn't receive any feedback on either. I have tried to call the help center and the call doesn't accept the selections. Then the call just dropped, telling me I haven't made a selection. If you don't want to help you customers the don't give them options to "contact" you !
Helpful (0)
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Replies (4)
RCS's replyOfficial
06 Oct 2023, 11:42Good day We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Kind RegardsRCS Group
Best regards,
RCS's reply06 Oct 2023, 11:42
Official
Good day We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Kind RegardsRCS Group
Best regards,
's updateReviewer Update
10 Oct 2023, 08:36Good day,
I receive a phone call, that I missed. Then a email asking for a suitable time to call me, and nothing else.
Please don't state in this replay that you are assisting me, if that is not the case.
Regards,
Linette Erasmus
I receive a phone call, that I missed. Then a email asking for a suitable time to call me, and nothing else.
Please don't state in this replay that you are assisting me, if that is not the case.
Regards,
Linette Erasmus
's update10 Oct 2023, 08:36
Reviewer Update
Good day,
I receive a phone call, that I missed. Then a email asking for a suitable time to call me, and nothing else.
Please don't state in this replay that you are assisting me, if that is not the case.
Regards,
Linette Erasmus
I receive a phone call, that I missed. Then a email asking for a suitable time to call me, and nothing else.
Please don't state in this replay that you are assisting me, if that is not the case.
Regards,
Linette Erasmus
RCS's replyOfficial
10 Oct 2023, 09:04Hi Linette. My name is Victor. I'm sorry that we have wasted your time. Let me look into this for you
Best regards,
RCS's reply10 Oct 2023, 09:04
Official
Hi Linette. My name is Victor. I'm sorry that we have wasted your time. Let me look into this for you
Best regards,
RCS's replyOfficial
10 Oct 2023, 09:34Hi Linette. I have attempted to call you but your phone rings to voicemail. We require making contact with you in order to troubleshoot the problem you are experiencing. Please reply to our mail with a more convenient time that we may call.
Best regards,
RCS's reply10 Oct 2023, 09:34
Official
Hi Linette. I have attempted to call you but your phone rings to voicemail. We require making contact with you in order to troubleshoot the problem you are experiencing. Please reply to our mail with a more convenient time that we may call.
Best regards,