DS
Denise S

1 reviews | Active since May 2020

01 May 2020, 05:14

Wosre staff and service ever

In my opinion rcs does not deserve any stars their service is pathetic. They have the most uneducated, under qualified staff ever. Their customer service from me, is rated - 0 by some of the agents. If I could use 1 word describing the service and agents, it would be pathetic. They ***** money, they have no professionalism, no understanding of simple logic and no desire or sense of humanity to even consider the state of disaster that our entire world is in. They give you an amount to pay when u call in, and that's done with arrogance mind you and then deduct their own amount as they please leaving the customer in deficit for other accounts and creating a negative credit profile. It has been my worse experience with this company and they approached me into opening this account and basically forced me into doing so. I will not advise anyone to get involved with this company.

0
Replies (2)
RCS
RCS's reply01 May 2020, 09:02
Official
Good day 

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind RegardsRCS Group


RCS
RCS's reply21 May 2020, 16:04
Official
Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

I trust you find the above in order.

Kind Regards,
RCS CARDS