Worst services ever

Can someone please explain why a refund takes a month to be processed. On the 10th of December tou asked AGAIN for a copy of my ID in order to process a refund. I have asked numerous times in to which account, when and how much the refund will be done. You take forever to answer my emails and then you only answer what you want to answer and ignore the rest of my questions. I want my refund done today no further excuses