WORST SERVICE WINNER - RCS

With the onset of Covit-19 I lodged a insurance claim with RCS for a loan I am currently servicing. The insurance was taken out with the loan specifically for emergencies such as this. I contacted RCS once a week to enquire about the progress of the claim and all I was told is that "we are working on it". Then after "working on it" for 2 months and me continuing calling, I was informed that my documentation was not received and I must re-submit it. This went on for 4 more occasions of them admitting that they received the documents only to refute my claim that I have submitted it already. It is now almost 7 months later and guess what ...they still working on my claim. Unfortunately there is no stars with minus ratings otherwise I would use -100stars for services. The staff blatantly lies and could care less when I call. WORST SERVICE REWARD BY FAR.