Worst service from RCS

RCS group is helping alot of people get credit but when it comes to collecting a card it's never explained how difficult it is went to almost 10 stores that are rcs branded but since you are not going to buy anything in their store you won't be able to collect your card there. Called the call centre they advised to go to a store were we will be able to fetch the card and guess what that store doesn't even do RCS. So really are the consultants even trained at RCS spoke to a manager from that department think his name was Lowrance we are still waiting on feedback regarding our complaint 3 weeks now have past that just shows how much they care for customer service