Worst service Evver

I have been trying to cancel my edgars account, but sadly Ive found that your service is worst than telkom a statement i thought, and hoped i would never utter.. since i have not been using it for years and needed to move my bank account so the debit order needed to stop, Ive been trying to cancel my account since November... no success the people in the store cant help me and the call line just have me insert my ID and then hangs up before the 2min mark... this is a disgrace.. but u can call very quickly when u are owed some money, but even they cant help me... they just want to know when i am gonna pay and now i have to struggle to pay every month.. i never thought i would struggle more with a company than i did with telkom.. u have reached a new low....Please help me get this account closed..