Worst service every oh wait actually no service at all....

My card was cloned and used at an unknow location. I emailed disputes as told by an agent. I received a reply 2 weeks later with some form to fill in. I emailed them again and guess what 3 months later still no reply, phoned the number and sat on the phone for over an hour with nobody bothering to even answer the phone. Worst service every..... but guess what when its time to debit your account that's on time.