Worst Service every a month to allocate a simple payment

I am writing to express my deep dissatisfaction with the service I have received regarding the allocation of a payment I made over a month ago.

Despite numerous calls and emails, and after sending my bank proof of payment multiple times, the issue remains unresolved. I have explained repeatedly that I used the public beneficiary option when making the payment, which, as advised by my bank, does not display full account details—this is a standard limitation when a creditor opts to be listed as a public beneficiary.

The proof of payment I submitted clearly shows:

The account name: RCS Card Public Beneficiary

The payment reference used

The date of payment

The amount of R300

This should be more than sufficient to allocate the payment. Yet, I am still being asked to provide “target details,” which my bank are able to supply due to the nature of the public beneficiary setup. I have checked the account number on my app which I have provided to RCS.

It is unacceptable that my credit record is now being negatively affected due to a failure on your side to process a valid payment. I have never missed a payment before, and I find this situation extremely frustrating and unfair.