Worst service ever from RCS ***** department

I have had my game/rcs account cloned and someone els Spent money on the account for 4 months now since i reported the ***** i have got no where with RCS they prommise to phone back abd they never do . They told me it would take 21 working days to sort out the claim and its been 4 months . Then you ask to speak to a supervisor and they always busy and get told they would phone you back but never do ... to day i phoned once again then the lady in the frawd department trough the phone down in my ear ... this is a very bad service from RCS and their Departments i am so fustrated????????????