Worst service ever

Hi

I've logged an claim with from finrite insurance. Regards to my cellphone been lost. I've taken up this insurance at Edgars Chatsworth. Never the less I've done everything they asked me to and it's been weeks now and still no joy. I've been passed from person to person, company to company spent hours on the phone with no joy and to be cut off. Spoken to Edgars, number of different departments, Hollard, RCS ect... The worst service ever and will no advice anyone to take up insurance with any of them. I've requested my statements as well over 20 times form them as they are billing more than my monthly installment and yet I had to pay more to get my claim on the roll. Nevertheless today when I called in after speaking to so many people and companies I hit another dead end. The outcome is that I was owing December and that why the claim is not gone through after calling RCS again they tell me that wrong and December installment will only go of in January and they cannot process the claim until then once installment goes of.

What **** is this so when that happens they now going to takr there own time once again and another months passes by and tell me they cannot do anything till it goes of in February.

If I get njoy with a day I will take this up high with the ombudsman.